Appendix A
Customer Service Generic Performance Report
Areas:	Footfall
Period:	1/10/07 to 31/12/07
Total Footfall in Customer Service Centres
	Oct	Nov	Dec	Total
Footfall LTH	2421	2520	1511	6452
Footfall MTH	662	314	370	1346
Total Footfall	3083	2834	1881	7798
Footfall by type
	Oct-07				Nov-07				Dec-07				Total	%
	LTH		MTH		LTH		MTH		LTH		MTH
	Value	%	Value	%	Value	%	Value	%	Value	%	Value	%
Revenues & Benefits	1317	54%	441	67%	1220	48%	196	62%	834	55%	242	77%	4250	55%
Corporate Vis	463	19%	153	23%	529	21%	46	15%	434	29%	39	12%	1664	21%
CS enquiries (inc CCDS)	312	13%	41	6%	736	29%	59	19%	243	16%	22	7%	1413	18%
Cultural Services	0		16	2%	0	0%	2	1%	0	0%	3	1%	21	0%
Environmental H	0		7	1%	8	0%	7	2%	0	0%	19	6%	41	1%
Private Interviews	145	6%	4	1%	27	1%	4	1%	0	0%	0	0%	180	2%
Other (Parking/bus)	184	8%	0	0%	0	0%	0	0%	0	0%	45	14%	229	3%
Total Visitors	2421		662		2520		314		1511		370		7798